Dealers, zombies and lawyers

5 min read

Nir Eyal provides a simple, convincing model of how to design software products to get people to use them habitually. The long and short of it is to provide intriguing "triggers", easily acted upon, with action delivering variable rewards, which intensify with the user’s investment of time in using the product. Habits can, of course, be good or bad things. Adam Alter discusses the problems which can ensue.

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Graeme Johnston
The law firm experience - a client's experience (this one's anyway)

5 min read

Selecting lawyers and collaborating with them during the completion of projects were important parts of my working life at companies. Barring a few exceptions, those interactions with outside counsel were positive but I offer some examples of issues which I believe represent systematic weaknesses in the way that complex legal matters are currently handled.

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Victor Bekink