Privacy Notice

Last updated: 27 November 2021

Introduction

We only collect your personal information (also known as “personal data”) where there is a good reason to do so. We take this topic very seriously, and seek to handle your personal information legally and ethically. 

This privacy notice explains our approach.We’ve tried to make it as short, simple and easy to understand as we can, consistent with explaining things clearly and in line with our legal duties. 

If anything’s not clear, or if you have other thoughts on how we could improve anything, we’d welcome hearing from you – email us at info@juralio.com

Who are we?

We are Juralio Technology Ltd, a Scottish limited company. Our company number is SC571514 and our registered office is at Unit 8 20 Greenmarket, Dundee, Scotland, DD1 4QB.

What personal information do we collect?   

In the contexts described below, we may collect personal data about you, such as

  • Your name, email address and phone number
  • The organisation you represent or work for, and your job title or role description
  • Financial data that you give us, most likely for payment purposes
  • If you’re using our product, Juralio, information about your account and your use of it
  • Information about your education, work history and other information that you give us as part of a job application

With the exceptions below, we don’t collect special or sensitive categories of personal information.

  • That means things like health information, ethnic origin, political views and other information which is more sensitive than usual. For more examples, see this explanation by the UK Information Commissioner’s Office.
  • The exceptions are:
  • – If for some specific reason (e.g. in a recruitment context) we collect any information of that type, we will consider carefully whether we really need it, ask you specifically in advance, and make sure you know why we believe we need it.
  • – If it is agreed that such information may be stored in the Juralio software, we will address this topic specifically in our contract with the Juralio customer in question.

What information do we collect in particular contexts?

(1) Personal information we collect when you use this website

  • If you only browse our website and nothing else, we don’t collect your personal information. We don’t use cookies (see the section below for further detail). We do use Amazon Web Services to host this website, and we use WordPress and Elementor to manage the site contents. They offer analytics which we may use to see the locations from which browsers are visiting our site, but we don’t collect further information.
  • If you contact us via the form on this website or directly (e.g. by emailing us) and provide personal information (such as your name, email and company and anything else you choose to share), we will (of course) be collecting that information from you. The fact that you’ve sent us that information deliberately means that we’re doing so legally with your consent. But – and this is the important point – you can withdraw this consent at any time by contacting us. 

(2) Personal information we receive from other sources

We may also collect information from other sources such as

  • Social media, events, mailing lists etc: if you interact with us on social media and provide us with your contact information, we may use this to contact you and keep you in our mailing list.  Similarly, if you attend an event organised by us, or sign up for our mailing list, or otherwise indicate a wish to keep in touch (e.g. by giving one of our team your contact details in a context which indicates such a wish), we may keep the details you have provided. You are always free to tell us to delete information we hold about you, and to stop sending you things.
  • Use of our product: if you are using our software product, Juralio, your organisation’s administrator will provide us with your name and email address, and may also provide us with information such as your job title / role description, your location / country and your telephone number. This information will be visible to other users of that instance of Juralio. It will be handled in accordance with the contract between us and the Juralio customer who has provided you with a login to that instance. We may also collect technical and audit information relating to the use of your account, in line with such contracts.
  • Recruitment: if you express interest in a job with us, we may obtain personal information about you, either from you directly (if you contact us via our website or by other direct means) or from recruiters (always with your permission) or via third party sites (e.g. LinkedIn). Unless you specifically consent to us keeping it for longer, we delete such information after the recruitment process in question, in line with our data retention policy. If you have any questions, please let us know: we’ll always respect a request to delete such information sooner if that’s what you want us to do.

What do we do with your personal information?

We may use your personal information for the following purposes:

  • To send you information related to our product and services.  We will always give you an easy option to unsubscribe at any time.
  • To communicate with you following any enquiries you make with us.
  • To deliver our products and services in line with the relevant contracts with you, or with the person who has provided you with a login.
  • To run business, and for recruitment, employment and supplier management purposes.

Anything else will be based upon your permission at the time.   

Marketing

We will only send you marketing information or newsletters if you have subscribed specifically. You have the right to ask us not to process your information for marketing purposes. You can exercise your right to prevent such processing by ticking the relevant boxes on the forms we use to collect your information. You can opt out of receiving future marketing communications from us at any time by following the directions contained in a marketing email. You can also exercise this right at any time by emailing info@juralio.com  

Product updates

If you use the Juralio software, we may send you product updates and other relevant information in line with the contract between us and the customer. You can opt out of this at any time, for example by using the unsubscribe option in any relevant emails, or via methods we make available in the Juralio software, or by emailing us at info@juralio.com

We don’t use cookies

Cookies are text files containing small amounts of information which are commonly downloaded to your computer or device when you visit a website. We don’t use them because we think the privacy implications of doing so are unacceptable.

Technical aspects of this:

  • We build and manage this website using WordPress together with an editing/design product called Elementor Pro.
  • We host this website on Amazon Web Services in the United Kingdom.
  • The standard version of Elementor Pro sets a local storage / session storage file called “elementor” which we regard as equivalent to a cookie for legal and ethical purposes.
  • We have therefore added some custom code to prevent the “elementor” file from being set.
  • This topic is quite technical (in the legal and technology senses) but we hope this makes our approach clear. We’re always open to suggestions for improvement – email us at info@juralio.com

Sharing of your personal information

We don’t share personal information except

  1. if you’ve specifically told us we can;
  2. if the law requires us to do so;
  3. to provide our product or services, or otherwise operate our business;
  4. if we have a legitimate business reason; or

Examples of third parties we may need to share information with for reasons 3 or 4 are:

  • Cloud software providers we use to run our business (e.g. Amazon Web Services, Google Workspace, Microsoft, Helpscout, Pipedrive). 
  • Our subscription and customer relationship management providers, so we can contact you or otherwise manage how we market our product and services.
  • The provider which hosts our website and software product (Amazon Web Services) and our analytics providers (e.g. Amazon Web Services and WordPress for our website, Amazon Web Services and any specific providers agreed in our contracts with customers).
  • Security and authentication management providers through which you sign on to he Juralio software (e.g. Microsoft, Okta).
  • Our professional advisers who help us with (e.g.) accounting, audit, privacy, legal and compliance issues.
  • If we decided to merge with or sell to another organisation and they need to check, in confidence, our business records.
  • With our parent company, Juralio Ltd (Scottish limited company number SC441468).

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside of the country where you are located. 

By submitting your personal data, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice.  

Security of your personal data

Once we have received your information, we will use strict controls, procedures and security features to prevent unauthorised access. 

Links to other websites

Our website contains links to websites not controlled by us. Please remember that these websites have their own privacy policies and that we cannot not accept any responsibility for them. 

How long we keep your information

We have a data retention policy which defines how long we keep various categories of personal data. If this topic is relevant to you, please contact us at info@juralio.com

Your rights

You have various legal rights when it comes to your personal data. This is not intended to be a comprehensive statement of the legal position, but your rights include rights to

  • access personal information we hold about you. 
  • object to our use of your personal information based on the legal ground of ‘legitimate interest.’ 
  • withdraw your consent to any processing of your personal data at any time.
  • rectify any personal data held about you that is inaccurate.
  • complain to regulators with lawful authority, such as the UK Information Commissioner’s Office. But if you wish to raise something with us first, you can email us at info@juralio.com

Changes to our privacy notice

Any updated version of this privacy notice will be posted on this page from time to time. Where appropriate, we’ll also notify you by email. 

Contact

Questions, comments and requests regarding this privacy notice are welcome – please send them to info@juralio.com

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